Bridging Boundaries

Driving Results

What we do

Rapid digitization, globalization and pandemics have changed the way we work. Sitting in our home offices, we collaborate with clients and colleagues – who are thousands of miles and cultures away – on increasingly complex tasks.

To catalyze success in this transforming world we equip global businesses with 21st Century Global Skills.

How we do it?

When global teams work together, cultural differences are often overlooked. These differences can have a direct impact on team morale and performance. With our immersive programs on 21st Century Global Skills, curated to the goals of our clients, we help teams to embrace those differences and unleash the true potential of global collaboration.

So, what are 21st Century Global Skills?

Skills that elevate global team performance through effective collaboration and higher efficiency. They are:

1. Self-Management

everybody has their own style of sharing information about progress, problems and roadblocks. The way accountability is often measured in the corporate world, doesn’t account for these varying styles that are shaped by the cultural backgrounds of individuals. Learn the skills to understand local mindset and adapt your own working style to help yourself and others.

2. Driving Effectiveness

While working with global teams, giving effective briefings is key towards avoiding rework and missed deadlines. Learn how to do a sense check of whether everyone has understood their roles, commitments and deliverables. Through prioritization techniques, learn how to guide self and team effectiveness through transparent reporting, alignment practices and knowing when and how to raise read flags.

3. Constructive Feedback

While working with global teams, trust plays a major role in ensuring targets and deliverables are met. More often than not, trust is often lost when feedback is given in a manner that is perceived as rude or when feedback is not given at all. Sometimes, what is ‘normal’ in one culture is often considered disrespectful or demeaning in another. This results in blame games. Learn how to decode cultural differences to adapt the method, format and tone of voice, while giving and receiving feedback, to and from people across the globe.

4. Team Building

An environment of psychological safety is key in ensuring everybody in a team has a voice, can give and receive support from each other, feel understood and appreciated. Creation of such team dynamics is not easy especially while all team members are thousands of kilometers apart from each other. Learn how to create a space of inclusion and drive collaboration with global colleagues by bridging intercultural differences. Challenge your own notions and assumptions about others, that are shaped by your own cultural upbringing.

5. Effective Communication

Sometimes, we forget that we all have our unique communication styles. Adding to that, the way we interpret certain key terminologies we use at work, is also different from one another. For example, the words “proactiveness” could mean thinking out of the box in one country, while in another, it could mean delivering something faster than the stipulated timeline. Learn how to contextualize your communication, read between the lines, understand a ‘no’ in a yes and recognize or raise red flags when needed. Become a global communication expert.

6.Managing Failures

In a rapidly transforming world, a fail-fast mindset is what will give you an advantage over your competitors. Yet, most of us find it difficult to talk about failures. Talking about success seems easier. Learn how to different cultures respond to failure and create safe spaces where you and your global team members can learn from failures and adapt your strategy to drive success. After all, “failures are steppingstones to success (forgive us for using a cliché)”.

7. Strategy and Planning

While working in a global team, a strategy might go through multiple iterations till a target is met. But how often do we stop and analyze whether a strategy is completely leveraging local business knowledge and expertise? How often do we assess whether the team performance is at its optimum best? Learn how to collaborate effectively by using techniques of strategy and planning that are inclusive and can help your global team unleash its true potential. Learn tools that will give visibility, alignment and drive efficiency between team members of collaborating teams.

8. Decision Making

“The head office knows best”. Or do they? Often, corporate decisions are made at head offices of companies without any consultation with local teams. And in cases when the head office actually consults with the local teams, invisible factors like hierarchy, politeness and over pleasing comes in the way of transparent communication. Learn how to leverage local business knowledge and expertise with the power of inclusive decision making. Get local teams to input into decision making by enabling a safe space and by communicating decisions in an inclusive manner.

Top results

Improved meeting of deadlines

Increased efficiency

Increased quality of work

Our impact

“Moderators of the GBA Team are very experienced. With their depth in knowledge of all the cultures involved, they act as a medium between all the teams. This so crucial in talking about pain points that are otherwise difficult to talk about”

A former transformation manager at NXP

“Their amazing video content coupled with their facilitation techniques, makes the whole experience interactive and fun. People bond throughout the entire journey. Which is great!”

A bid manager at Altran (a Capgemini company)

Our Methodology

With over 25 years of experience and expertise, we have created an immersive program that takes our learners through a range of practical skills that can be deployed immediately . We curate all our programs basis the need of our clients. So, depending on the challenges and the goals, we advise our clients to either take all collaborating teams through our program, or a single team of their choice. Either way, our 7 Step Model to Global Citizenship and Team Performance, is designed to address, all problems that can arise during a project or a product lifecycle.

7 Steps to Global Citizenship and Team Performance

1 Goal Settings

We curate our programs through a comprehensive goal setting process done with each participating team. This is to ensure that our programs can solve collaborative work challenges that are crucial in achieving global business goals and personal growth of every individual team member.

6. ENABLING GLOBAL KAIZEN

After all the teams have gone through step 1-5 separateley , we bring them together to identify how they can work more effectively with each other. By creating a safe space, we facilitate a constructive discussion about what is working and what is not working in their collaboration. Our trainers with years of experience to back them, understand both cultures and act as a bridge between the two teams when required.