{"id":651,"date":"2020-03-31T14:32:40","date_gmt":"2020-03-31T12:32:40","guid":{"rendered":"http:\/\/globalbusinessacademy.hosting-cluster.nl\/?p=651"},"modified":"2021-06-23T16:33:20","modified_gmt":"2021-06-23T14:33:20","slug":"the-adventure-of-the-rpa-derailment","status":"publish","type":"post","link":"https:\/\/globalbusiness.academy\/india\/2020\/03\/31\/the-adventure-of-the-rpa-derailment\/","title":{"rendered":"RPA (Part 2): The Adventure of the RPA Derailment"},"content":{"rendered":"<a href=\"https:\/\/www.ssonetwork.com\/continuous-improvement-process-improvement\/columns\/the-adventure-of-the-rpa-derailment\" target=\"_blank\" class=\"button primary\" rel=\"noopener\"  >\n\t\t<span>Link to sson network<\/span>\n\t<\/a>\n\n\t<div id=\"gap-517624565\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-517624565 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<p class=\"p1\"><strong>A series co-written by Ankur Bansal, Director Strategy and Transformation at Deloitte and Ilse Kerling, Founder Global Business Academy. <\/strong><\/p>\n<p class=\"p1\">A continuation of:\u00a0<a href=\"https:\/\/globalbusiness.academy\/india\/geen-categorie\/the-mystery-of-the-delayed-rpa-caper\/\">The Mystery of the Delayed RPA Caper.<\/a>..<\/p>\n<p class=\"p1\"><span class=\"s1\">A week later, Holmes and Watson met up in the Mumbai Cigar Club, just before Watson was flying back to Amsterdam. \u201cHello my dear Watson!\u201d said Holmes. \u201cThat was an interesting client case that took me all around India. Too long a story, so let\u2019s continue our RPA investigation. Where were we?\u201d<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cWe agreed to discuss how you can recognize a good from a bad vendor, big fat promises and under deliveries, successful agreements and success factors,\u201d reminded Watson. \u201cSo, Holmes, with RPA still being relatively new: How do you recognize a good from a bad vendor? Or an experienced from an inexperienced one? This seems like a project where parties can really overpromise or underestimate the project\u201d.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cYou\u2019re absolutely right, Watson. A good vendor will look for a detailed discovery exercise. If you find a vendor who tells you that they can automate a process in x weeks without conducting a discovery exercise, you may well be in trouble,&#8221; said Holmes.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cAnother thing to watch out for are big, fat promises. You will hear how RPA can bring enormous amounts of cost and FTE savings, efficiency gains, etc. This, my friend, needs to be assessed very carefully. You as a client need to challenge the vendor and understand their solution in detail. Remember, there are no easy rewards. If your process is very complex, fragmented, and spread across regions with multiple touch points \u2013 how on earth will you be able to automate such a process? At the very least it is going to take lot of time.&#8221;<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cHmm, that makes sense Holmes, but even companies with complex, fragmented processes want to implement RPA. Where do they start?\u201d asked Watson.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cLook for early and easy successes if you want to make RPA work. Start small, with less complex and high volume processes that can deliver quick savings,\u201d continued Holmes.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cThe next best practice is to have a comprehensive agreement. Don\u2019t trust verbatim commitments. Even in a good relationship with a vendor, it\u2019s important to have a fully written contract,\u201d said Holmes.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cI recognize this, Holmes,\u201d said Watson. \u201cMy client is very happy about their vendor so they did not expect any issues\u201d.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cWatson, I see this often,\u201d Holmes interrupted. \u201cThe contract should not only cover the scope and activities but the vendor should be able to contractually put down the benefits he is going to deliver through RPA \u2013\u00a0<i>and commit to it<\/i>. It means that clients need to have the expertise to contract and negotiate with the vendors effectively.\u201d<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cThat makes sense, Holmes, but I am sure it\u2019s not only the vendors that need to commit contractually. When clients embark on a new project, they will be inexperienced too and make mistakes. What do they need to do to make the project run more smoothly?\u201d asked Watson.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cThat\u2019s a good question, Watson. Indeed, clients have responsibilities, too. They need to ensure that IT has been involved at an early stage. It is the IT team that needs to ensure compatibility of solution and design of the RPA tool with the client\u2019s environment. One of the risks that many companies do not plan for is they choose a tool and realize later that the integration of the tool to mainstream IT applications and infrastructure has not been planned. This takes a toll on the timelines. Remember, the RPA tool is going to access applications where the processes are operated upon. Hence, it is not only an integration concern but it can also be a security concern. This brings me to another point \u2013 Get your security checks done on time,\u201d exclaimed Holmes.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cAll of these are very important aspects of due diligence. Do not get into a contractual agreement unless all of these steps are verified and cleared by each department,\u201d he added, finally finishing his case.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">\u201cSo, my dear Watson, I would love to hear your investigation on how your client\u2019s RPA journey turned from 6 weeks into 13 months?\u201d<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Watson looked at her watch and almost hit the roof of the Cigar Club. \u201cI have to run and catch my flight!\u201d she shouted. \u201cLets catch up by Web,\u201d Holmes heard faintly as Watson was running out of the door. He smiled.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\" style=\"color: #993300;\">The free Sherlock Holmes &#8211; aka Ankur Bansal &#8211; summary:<\/span><\/p>\n<ol class=\"ol1\">\n<li class=\"li4\"><span class=\"s3\" style=\"color: #993300;\">Watch out for overpromising vendors who tell you that they can automate a process in x weeks without conducting a discovery exercise<\/span><\/li>\n<li class=\"li4\"><span class=\"s3\" style=\"color: #993300;\">Watch out for big, fat promises<\/span><\/li>\n<li class=\"li4\"><span class=\"s3\" style=\"color: #993300;\">Look for early and easy success<\/span><\/li>\n<li class=\"li4\"><span class=\"s3\" style=\"color: #993300;\">Have a comprehensive agreement where the vendor contractually puts down the benefits s\/he is going to bring through RPA and commit to it<\/span><\/li>\n<li class=\"li4\"><span class=\"s3\" style=\"color: #993300;\">Involve IT at an early stage<\/span><\/li>\n<li class=\"li4\"><span class=\"s3\" style=\"color: #993300;\">Ensure compatibility of the solution to mainstream IT applications and infrastructure<\/span><\/li>\n<li class=\"li4\"><span class=\"s3\" style=\"color: #993300;\">Get your Security checks done on time<\/span><\/li>\n<\/ol>\n<p class=\"p5\"><span class=\"s1\" style=\"color: #993300;\">In our next article,\u00a0<b>The Case of Culture Mis-identity<\/b>, we will look into how cultural differences turned an RPA implementation from 6 weeks into 13 months. Learn the warning signs that things are going wrong.<\/span><\/p>\n<div class=\"row\"  id=\"row-1426493424\">\n\n\t<div id=\"col-1654266582\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1767510017\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"1020\" src=\"https:\/\/globalbusiness.academy\/india\/wp-content\/uploads\/sites\/2\/ikVSqEZBdlr4fiVzuycMtTGUWJMLhGsUVdp8KiTn.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/globalbusiness.academy\/india\/wp-content\/uploads\/sites\/2\/ikVSqEZBdlr4fiVzuycMtTGUWJMLhGsUVdp8KiTn.png 1200w, https:\/\/globalbusiness.academy\/india\/wp-content\/uploads\/sites\/2\/ikVSqEZBdlr4fiVzuycMtTGUWJMLhGsUVdp8KiTn-300x300.png 300w, https:\/\/globalbusiness.academy\/india\/wp-content\/uploads\/sites\/2\/ikVSqEZBdlr4fiVzuycMtTGUWJMLhGsUVdp8KiTn-100x100.png 100w, https:\/\/globalbusiness.academy\/india\/wp-content\/uploads\/sites\/2\/ikVSqEZBdlr4fiVzuycMtTGUWJMLhGsUVdp8KiTn-600x600.png 600w, https:\/\/globalbusiness.academy\/india\/wp-content\/uploads\/sites\/2\/ikVSqEZBdlr4fiVzuycMtTGUWJMLhGsUVdp8KiTn-800x800.png 800w, https:\/\/globalbusiness.academy\/india\/wp-content\/uploads\/sites\/2\/ikVSqEZBdlr4fiVzuycMtTGUWJMLhGsUVdp8KiTn-400x400.png 400w, https:\/\/globalbusiness.academy\/india\/wp-content\/uploads\/sites\/2\/ikVSqEZBdlr4fiVzuycMtTGUWJMLhGsUVdp8KiTn-768x768.png 768w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1767510017 {\n  width: 50%;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-403017300\">\n\n\t<div id=\"col-1401369710\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h4><a href=\"https:\/\/www.ssonetwork.com\/contributor\/ankur-bansal\" target=\"_blank\" rel=\"noopener\">Ankur Bansal<\/a><br \/>\nShared Services and Outsourcing Expert<\/h4>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A series co-written by Ankur Bansal, Director Strategy and Transformation at Deloitte and Ilse Kerling, Founder Global Business Academy. A continuation of:\u00a0The Mystery of the Delayed RPA Caper&#8230; A week later, Holmes and Watson met up in the Mumbai Cigar Club, just before Watson was flying back to Amsterdam. \u201cHello my dear Watson!\u201d said Holmes.<\/p>\n","protected":false},"author":3,"featured_media":1184,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[59],"tags":[24,25,23,22],"class_list":["post-651","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-rpa-implementation","tag-customer-returns","tag-pitfalls","tag-roi","tag-rpa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RPA (Part 2): The Adventure of the RPA Derailment - India Business Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/globalbusiness.academy\/india\/2020\/03\/31\/the-adventure-of-the-rpa-derailment\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RPA (Part 2): The Adventure of the RPA Derailment - India Business Academy\" \/>\n<meta property=\"og:description\" content=\"A series co-written by Ankur Bansal, Director Strategy and Transformation at Deloitte and Ilse Kerling, Founder Global Business Academy. A continuation of:\u00a0The Mystery of the Delayed RPA Caper... 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